The Benefits of Mobilizing BMC^® Remedy^®
Live Webcast on November 5, 11 a.m. PT / 2 p.m. ET

Prior to mobilizing BMC Remedy, Northeastern University in Boston had its IT technicians return to the office after each assignment to receive and update trouble tickets. The excess travel meant less time available for resolving issues, which impacted SLA and operational costs.

The university's managers today use mobile phones to track service performance, system availability and critical issues submitted by IT technicians, who now use smartphones to update, create and reassign trouble tickets in the field.

Learn how Northeastern University uses Aeroprise to:

• Gain a real-time, 360-degree view of its complex IT
• Automatically update BMC Remedy workflow changes
  on handheld devices
• Mobilize the help desk without business disruptions
• Increase IT support team productivity
• Boost Service Level Performance

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For more information about how Aeroprise Mobility for BMC Remedy™ can benefit your organization, please visit our Web site or call (866) 809-9102.