Customers use Aeroprise in different ways depending on their IT environments and job roles. That's why we offer flexible training solutions to align our expertise with your specific educational goals.
Aeroprise provides a wide range of training and certification courses, including instructor-led training classes at customer locations, live online classes and an on-demand library. Our in-house training professionals provide real-world expertise no other trainers can match.
Check out the options below to see what courses meet your needs for mobile ITSM.
In this three-day course, administrators, developers and project team leaders get the training required to make the most of Aeroprise. Whether you're new to mobility, an experienced administrator or a power user looking to take your skills to the next level, we'll put you on the path to success.
We highly recommend that all new administrators take the Aeroprise training course. This course is designed for administrators who are responsible for the installation, configuration and maintenance of Aeroprise and BMC Remedy applications. The best practices that are shared in these courses would also be beneficial for IT analysts and project team members.
Scheduled Training Classes
Contact our training team to learn more.
Aeroprise makes it quick, easy and fun for end users to become productive with mobile BMC Remedy applications. Our professional in-house training experts can tailor training programs to suit the individual needs of every end user, from IT technician to managers and executives.
When it comes to training, we don't believe in "one-size-fits-all." At Aeroprise, we take a role-based approach, tailoring end-user training to reflect your IT processes, key terminology, and tasks specific to your individual users.
Available on-site or online, these courses are packed with demonstrations and hands-on exercises to jump-start your team's comprehension of Aeroprise. Our goal is to get your users up and running fast.
Contact our training team to learn more.
The smartphone's role in the enterprise is rapidly changing from email and calendar to business systems and software. Today, two-thirds of all U.S. workers are considered mobile. And with annual smartphone sales expected to more than double to 450 million handsets by 2013, IT organizations must consider how to leverage mobility as a strategic tool for delivering support services.
This three-day courses is ideal for BMC Remedy developers and technology consultants with an interest in creating ITSM applications for BlackBerry, Windows Mobile, iPhone and other mobile platforms.
- Learn how mobile solutions are reinventing the way IT services are delivered
- Learn what it takes to develop powerful mobile applications for leading platforms like BlackBerry, Windows Mobile and iPhone
- Learn how to mobilize out-of-box or custom AR applications, without programming
- Learn how to incorporate actionable alerts into existing workflow to automate approvals, incidents, work orders, or service requests for mobile employees
- Learn tips and tricks for ensuring the success of your mobile initiatives
Contact our training team to learn more.
Objective:
Attendees will learn how to use Aeroprise Mobility for BMC Remedy to extend out-of-box and custom AR System applications to mobile devices, such as BlackBerry, Windows Mobile and iPhone. Upon completion, participants will hold a deep understanding of mobile BMC Remedy products and be able to demonstrate, install and configure basic ITSM features.
Target Audience:
BMC Remedy administrators, developers and IT managers with technical AR System knowledge
Duration:
Three days
Agenda:
- Install Aeroprise server
- Install BlackBerry emulators
- Configure Aeroprise
- Mobilize application
- Forms
- Menu fields
- Active link support for Remedy adaptor
- Create user
- Create group
- Create rules
- Test rules
- Introduction to user maps
- Importing users
- Introduction to submitting records
- Introduction to Personalization Console
- Create alerts
- Test BlackBerry alerts with MDS
- Q&A: Common technical issues
- Common problems with alerts
- Common device issues
- Aeroprise product roadmap: discussion of key features in next release
- Quiz
- Configure Aeroprise and walk-through with instructor
