Aeroprise is a BMC Software product, serviced around the world by BMC Customer Support. Contact your local BMC support center for immediate help.
With BMC Software Customer Support, you can rely on a network of global support experts to deliver high quality, dependable service to help you meet your BMC technology needs. BMC support offerings are streamlined to make it easier for you to choose the appropriate services for your business needs. In addition, maintenance services provide you with access to the most current product releases, including any fixes, patches or workarounds for your products.
BMC provides Support via Web, Email and Phone.
BMC Standard Support allows you to contact BMC Software however is best for you. With BMC Standard Support, you have access to an extensive set of web-based self-service support tools and a set of highly-experienced BMC Customer Support technicians through telephone and e-mail, so you can get fast answers to your questions. Three levels of service are available: Basic, Fast-Track, and Continuous. The levels permit you to choose the availability and response times that best suit your needs.
BMC Premier SupportBMC Premier Support is a higher level of support for customers whose business depends on BMC solutions. BMC Premier Support provides you with assigned representatives who will work with you and your support team to focus on your business needs. These assigned resources visit your site, get to know your staff and understand your IT operations and business. They will work with you to review issues and changes in your environment to provide a proactive and personalized service ensuring you achieve the maximum value from your BMC solutions.
