Aeroprise Mobility+ for
Mobilize all your BMC Remedy IT Service Management applications with one solution. Extending functionality from BMC Remedy Service Desk, BMC Remedy Asset Management and BMC Remedy Change Management to wireless devices helps you lower IT support costs, reduce critical asset downtime and improve customer satisfaction. While support desk technicians can receive, create, reassign and update trouble tickets and asset records on the road, managers approve changes to the IT infrastructure with a click.
 Business Benefits
Reduce IT support costs
IT support technicians are often 30% more productive when they don't need to return to their desks to manage trouble tickets and update asset records.
Decrease critical asset downtime
Instant alerts minimize downtime of critical equipment, such as health management and financial systems, by delivering real-time call ticket information to the device.
Improve customer service
Mobile technicians, armed with detailed information, respond to business issues quicker and deploy new assets faster.
Lower hardware expenses
Significantly cut your capital expenses by equipping employees with mobile devices rather than expensive computer laptops and ineffective pagers.
Gain a 360-degree view of your IT infrastructure
Integrate incident, asset and change management to control complex IT operations and effectively support business priorities, such as growing revenue, reducing costs and enforcing compliance.
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 Key Features
| Multiple Applications |
Manage incident, asset and change with one mobility solution |
| Alerts |
Receive, acknowledge and open ticket notifications with a single click |
| Create |
Create new tickets and asset records directly from handheld devices |
| Respond |
Approve or deny change management requests anywhere, anytime
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| Update |
Change multiple fields on a single screen and save the updates with a click |
| Close |
Update the BMC Remedy system in real time |
| Reassign |
Transfer tickets to other technicians |
| Who's On |
View list of support staff currently logged onto the system and dispatch the appropriate technicians to quickly resolve high-priority issues |
| Search |
Find critical information in any field |
| Executive Summary |
Provides up-to-date snapshots of key performance indicators, which managers can drill into to learn more and take action |
| Customize |
Add, remove and rename any BMC Remedy field on the mobile device |
| User Console |
With point-and-click ease, technicians can define which types of alerts, rules and data are required on the road
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| Group Console |
Helps administrators configure and integrate Aeroprise with both customized and off-the-shelf BMC Remedy applications
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| Security |
Users can access Aeroprise only with a valid username and password combination. For enhanced security, Aeroprise can add SSL encryption and IP address restriction capabilities |
| Automatic Device Optimization |
Applications are automatically tailored to the mobile device's screen, bandwidth, connectivity and processing power |
| Online and Offline Connectivity |
With an upgrade, you can continue to work offline as updates are seamlessly transmitted when the device is back online |
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 Technical Specifications
| Application Platform |
- » BMC Remedy IT Service Management Suite up to 7.0
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| Server Platform |
- » Windows Server 2000 and 2003
- » Solaris 8.0, 8.1, 8.3 and 8.4
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| Mobile Platform |
- » RIM BlackBerry
- » Microsoft Windows Mobile
- » Palm Treo
- » Mobile phone browsers
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 Pricing & Professional Services
- Customers can select between perpetual licenses and monthly per-user subscription fees.
- Aeroprise's Professional Services consultants help you determine how to take full advantage of our mobility solution for BMC Remedy.
- After a thorough assessment of your mobility requirements, we recommend and implement a solution that optimizes Aeroprise's strengths.
- The consultants follow up with health checks to ensure you are reaping the promised benefits of your investment.
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