Below are scenarios where problems caused by the separation between mobile IT workers and their desktop tools are being solved using Aeroprise products: 

• Productivity in the field is lost due to the need for technicians to return to their desktop computer to change the status, reassign, update or obtain more information about critical business issues. IT technicians are disadvantaged when disconnected from the workplace, resulting in missed service expectations. There is a need for flexible, real-time wireless interactivity with backend systems.
  
  
• Technicians request more problem details while in the field, requiring collaboration with co-workers. Lack of direct access to desktop information hinders quick resolution. One-way, static messages from pagers are insufficient for problem resolution. There is a need for wireless access to specific, relevant details.
  
  
• "Critical" level pages are sent to all technicians, requiring stoppage of existing work until the trouble ticket is accepted for assignment by one technician. There is a need for an easier methodology to specify to whom and when trouble ticket Alerts are sent.
  
  
• Collaboration requiring details of the trouble ticket is awkward in the field. Substantial time is required to communicate the situation. Reassignment for assistance frequently isn't possible. Interaction with other technicians is inefficient while servicing requests in remote locations. There is a need to identify and immediately communicate with whomever else is in the field.
  
  
• Urgent situations occur with customers, requiring the Technicians to create service priorities which are inconsistently effective. This results in longer than desired response times and inadequate customer service. Technicians need to self-define what requires priority service.
  
  
• Irrelevant pages are received by Technicians on their wireless device or important ones aren't sent to them. Excessive time is spent parsing the volume of pages or later reacting to pages not received. Absence of the ability to self-define which future events are business-critical prevents proactive responses to key issues. The Technicians need to specify which trouble tickets are and aren't delivered wirelessly.

Capabilities of the Aeroprise solution

• Remote, secure two-way communication with enterprise systems.
  
  
• "Access to" and "action on" critical enterprise data in real time from mobile phones, PDAs, BlackBerrys, and pagers.
  
  
• System administrator adapts applications to wireless devices, optimizing access, authentication, permissions and presentation for classes of employees. No programming or consultants required for wireless deployment.
  
  
• End users can self-define rules to filter events based on any wirelessly enabled field, avoiding a deluge of information. Examples: time frames, subjects, priority, change in business condition, locations and customer status. Rules enable mobile workflow management and prevent a deluge of trouble tickets coming to the wireless device.
  
  
• Actionable Alerts received on the wireless device. Technicians or the system administrator can define which events are sent as an Alert, based on a set of personalization rules. After receiving the Alert, a "one click" wireless return path takes the employee to the underlying workflow request enabling immediate changes.
  
  
• Who’s On? Feature enables collaboration among Technicians when in the field via a report that lists wirelessly-connected team members.
  
  
• Closure of trouble tickets from the field. Technicians can wirelessly change the status of a field to "closed" and send a message notifying the customer of resolution.
  
  
• "VPN Level" Security for wireless access: Aeroprise Wireless VPN security is similar to degree of protection using VPN from desktops. Aeroprise supports encryption, password masking, "two-factor" authentication and SSL. Substantially enhances WLAN security.
  
  
• Self-defined Alerts or messages. Technicians and system administrators can send self-defined alerts or messages to wireless devices.