Mobilize BMC Remedy Change Management functionality, workflow and reports to handheld devices with Aeroprise's pre-configured, easy-to-use solution. Increase the speed and lower the risk of implementing changes to the IT infrastructure by enabling supervisors to approve or deny change requests anywhere, anytime.
Who responds to change requests after hours or when you are in meetings? Unauthorized changes can wreak havoc on your IT infrastructure and cost the business millions of dollars. Slow responses to change submissions delay the deployment of technology — from security patches to new systems. And a lack of real-time access to your change management violates IT Infrastructure Library® (ITIL®) processes, impedes business services and compromises audit trails.
Aeroprise Mobility for BMC Remedy Change Management allows IT technicians to manage change requests on smartphones, such as BlackBerry, Windows Mobile and iPhone. Managers can review and respond to urgent issues in real-time. Extending the closed-loop change process to mobile employees helps ensure regulatory compliance, business continuity and proper documentation.
Aeroprise deploys in three days, with no modifications to the BMC Remedy application functionality. Information entered on the mobile device is instantly updated in the BMC Atrium Configuration Management Database (CMDB). For IT Infrastructure Library (ITIL) compliance, Aeroprise automatically inherits and updates any workflow changes made to the BMC Remedy application. The Administration Console lets you mobilize filters and active links with a few clicks. And users can easily extend specific fields, reports and alerts from the Personalization Console.
Lower risk and increase speed
Mobile IT managers who can approve or reject changes in real time, closely adhere to ITIL processes and respond to business issues faster.
Reduce business downtime
Instant alerts minimize downtime of critical systems by delivering real-time change information to the device.
Decrease IT costs with higher productivity
Mobile technicians are often 30 percent more efficient when they don’t have to return to the office to manage changes.
Lower hardware expenses
Significantly cut your capital expenses by equipping staff with mobile devices rather than expensive laptops and inefficient pagers.
Gain a 360-degree view of your IT infrastructure
Controlling a complex IT infrastructure allows you to effectively support business priorities, such as growing revenue, reducing costs and lowering risk.
| Get Alerts |
Receive time-sensitive change requests anywhere, anytime |
| Access Information |
View change requests by priority, location and business impact |
| Manage Approvals |
Respond to change requests on the road |
| Relate Items |
Relate incidents or configuration items to other incidents
|
| Search |
Quickly locate information in requests and trouble tickets |
| Attachments |
Upload and download BMC Remedy attachments as PDF, Word, Excel, GIF, JPG, and BMP files
|
| Signature Capture |
Upload signatures captured from your Windows Mobile device
|
| Personalize |
Mobilize specific fields, workflow and ticket rules with a few clicks |
| Security |
VPN-level security, including IP range restrictions, 128-bit AES encryption and session controls |
| Automatic Device Optimization |
Applications are automatically tailored to the mobile device's screen, bandwidth, connectivity and processing power |
| Offline Connectivity |
Users can continue work offline as updates are seamlessly transmitted when the device connects to the network |
System Requirements
| Server Operating System: |
Microsoft Windows Server |
| Processor: |
32-Bit, 1.5GHz or better |
| Memory: |
2GB |
| Hard Drive Space: |
3GB |
| Integration: |
BMC Remedy Service Desk |
| Mobile Operating System: |
BlackBerry, Windows Mobile and iPhone |
