Mobile Service Management
The next evolution in IT Service Management is Mobile Service Management. For that reason, Aeroprise works with major technology and channel partners to deliver mobility solutions that meet your organization's specific help desk requirements. With alliances in the United States, Europe and Asia-Pacific, Aeroprise gives customers the freedom to choose how they want to evaluate, purchase and deploy Mobile Service Management solutions.

To learn how you can partner with Aeroprise, please contact Ted Sanchez, Director of Channel Sales, (866) 809-9102.

Strategic Partners

Authorized Resellers



Research In Motion Research In Motion is a leading designer, manufacturer and marketer of innovative wireless solutions for the worldwide mobile communications market. Founded in 1984 and based in Waterloo, Ontario, RIM operates offices in North America, Europe and Asia Pacific. RIM is listed on the Nasdaq Stock Market (Nasdaq: RIMM) and the Toronto Stock Exchange (TSX: RIM).		 Column TechnologiesEstablished in 1998, Column Technologies, Inc. is an international leading provider of infrastructure management solutions to help organizations better manage their internal and external service delivery. We offer process consulting, system design and integration, application development, customer support, and training in products, processes, and ITIL best practices. What makes Column different from our competitors? Column has domain expertise and focus in service management. We only implement a select group of business processes and technologies. Column consultants understand the business processes as well as the underlying technologies. You might go to a management consultancy to help you optimize your business processes, or a technical consultancy to help you implement a technical solution; Column understands and can help you with both. Column works with organizations of all sizes across a wide range of industries, as well as academia and the public sector. We have offices in Chicago, Dallas, New York, and India with additional engineering hubs in Atlanta, Boston, Cincinnati, Houston, Philadelphia, San Diego, San Francisco, and Washington D.C.
RemedyRemedy, a BMC Software company, automates service-related business processes through a complete suite of out-of-box best practice Service Management applications, including Help Desk, Asset Management, and Customer Service and Support. All Remedy applications leverage the highly flexible Action Request System, a comprehensive development environment that delivers business process authoring capabilities to meet the unique requirements of organizations today and into the future. SMA Management Systems SMA Management Systems is a full service consulting firm focusing on IT service management applications since 1984. SMA specializes in help desk assessments, implementations, data integration, training and report writing. SMA product specializations include FrontRange HEAT and ITSM service management, Aeroprise mobile solutions, and Centennial asset discovery. FrontRange named SMA as its number 1 world-wide partner. SMA's success is the result of the firm's focus on client business requirements. SMA has been recognized by the Gartner Group, has written articles for industry publications, and is a regularly invited presenter at Help Desk Institute meetings.
FrontRange Solutions FrontRange Solutions' award winning solutions designed specifically for small- to mid-sized enterprises and distributed enterprise organizations include: industry leading GoldMine family of software for business relationship management, team-based contact management and sales forces automation; and HEAT software line for complete service management including Help Desk, Knowledge, Asset and Service Level Management. Over 1.2 million users worldwide have relied on FrontRange Solutions technology. CreekPointe CreekPointe is a Global FrontRange and LANDesk Partner. With over 20 years of experience, they specialize in help desk and desktop/server management solutions, featuring HEAT, ITSM, IP Contact Center and LANDesk Management Suite. Their integration of these best of breed tools, combined with CreekPointe?s process-analysis, consulting, training, installation, and support provide companies with maximum efficiency, ease of use, and return on investment.

IBMIBM is the world's largest information technology company, with 80 years of leadership in helping businesses innovate. Drawing on resources from across IBM and key Business Partners, IBM offers a wide range of services, solutions and technologies that enable customers, large and small, to take full advantage of the new era of e-business. For more information about IBM, visit www.ibm.com.

 Customer Centric Solutions Customer Centric Solutions are CRM specialists located near Sydney Australia. They specialise in providing world class Service Management and Sales Automation solutions to the wider Australian business community. They have expertise in both BlackBerry and Pocket PC based mobile technologies. They are a certified FrontRange partner with a significant HEAT and GoldMine customer base. They are certified RIM Blackberry system integrators.
AT&TAT&T is the largest wireless company in the United States, with more than 50 million subscribers who use the nation's largest digital voice and data network. AT&T is dedicated to providing customers with wireless technology designed to enrich their lives. Cingular serves 95 of the Fortune 100 companies and counts more than 80 percent of the Fortune 500 and more than 1,200 federal, state, and local government agencies as customers. Fusion Fusion is the largest Remedy partner in the UK and has extensive experience delivering Service Management solutions. Fusion is a Top 5 Remedy partner in EMEA, and for the last 4 years has won awards from Remedy. The Fusion Support Centre is fully accredited by Remedy as an ATS (Authorised Technical Support Centre) and consistently receives high ratings from customers and partners.
SprintSprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel is widely recognized for developing, engineering and deploying innovative technologies, including two robust wireless networks serving approximately 54 million customers at the end of 2007; industry-leading mobile data services; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. GTSI GTSI is a recognized IT solutions leader, focusing exclusively on federal, state, and local government customers worldwide. For 20 years, GTSI has delivered maximum value to public sector customers by teaming with global IT leaders. GTSI is headquartered in Northern Virginia, outside of Washington DC, and has offices throughout the United States, including Hawaii, as well as overseas in Germany and Korea.
Verizon WirelessVerizon Wireless operates the nation's most reliable wireless network. It is the only major carrier with a 30-day network test-drive pledge that pays for calls if a customer isn’t satisfied and switches to another carrier. Headquartered in Basking Ridge, N.J., Verizon Wireless has the largest number of retail customers in the industry and is the most profitable wireless company in the U.S. The company is a joint venture of Verizon Communications (NYSE:VZ) and Vodafone (NYSE and LSE: VOD). Kifinti Kifinti is a full service solution provider with a focus on Service Management and Call Center. Our strength in Help desk, Asset management, Change Management and Customer service management is built on a foundation of top level relationships with the leading software vendors and a team of analysts, implementers and developers who have literally hundreds of successful projects under their belts. While our head office is in Toronto, Canada, we are equipped to deliver the services and products you need anywhere across North America.
Rogers Wireless Inc. Rogers Wireless Inc. operates under the brand name Rogers AT&T Wireless and is Canada's largest wireless communications service provider, with over 2.9 million customers and offices in Canadian cities from coast to coast. Rogers AT&T Wireless provides a complete range of wireless solutions including Digital PCS, cellular, paging, two-way messaging, and wireless data services. Rogers AT&T Wireless is wholly owned and operated by Rogers Wireless Communications Inc. (NYSE: RCN), which, in turn, is owned by Rogers Communications Inc., AT&T Corp. and British Telecommunications plc. Rapid Technologies Rapid Technologies provides industry-leading Service Management software solutions that significantly improve operating efficiencies within an organization. As a Remedy reselling and consulting partner since 1996, Rapid Technologies has developed a process-oriented approach to delivering BMC Remedy and Aeroprise solutions. It is through these strategic partnerships, and the reputation of our consulting practice, that we have created a strong presence nationwide. Providing software and services to organizations ranging from Fortune 500 companies to the Federal Government, please visit www.raptek.com for additional information.
TELUS Mobility TELUS Mobility a full suite of wireless voice, Internet and data services through its PCS and Mike digital wireless networks. For more about TELUS Mobility products, please visit telusmobility.com. REM Solutions, S.A. REM Solutions, S.A., is a leading provider of IT Service Management (ITSM) solutions and a charter member of itSMF Spain. REM Solutions has great experience in the distribution, deployment and consulting of IT services, being a specialist of Remedy ITSM solutions. The goal of the company is to provide the services and support its customers need in their business development and growth. REM Solutions has a highly qualified team of Remedy professionals, reflected by their RAC (Remedy Approved Consultants) status and participation in projects throughout Europe. REM Solutions has offices in Madrid, Spain and Mountain View, California.
Openwave Systems Inc. Openwave Systems Inc. (Nasdaq: OPWVD) is the leading independent provider of open software products and services for the communications industry. Openwave's breadth of products, including mobile phone software, multimedia messaging software (MMS), email, location and mobile gateways, along with its worldwide expertise enable its customers to deliver innovative and differentiated data services. Openwave is a global company headquartered in Redwood City, California. RIGID Systems RIGID Systems is a new generation Information Technology (IT) Service Management consulting and solutions provider that focuses on value, speed of delivery, and high performance technology solutions. RIGID Systems enables organizations to implement ITIL Service Management best practices. We deliver wireless communications solutions to improve operational efficiency, productivity, and customer service levels in areas such as the service desk function, asset management, and change management. RIGID Systems is also a leading partner for complementary technology vendors, such as BMC Software (including Remedy).
HP HP is a technology company that operates in more than 170 countries around the world. We explore how technology and services can help people and companies address their problems and challenges, and realize their possibilities, aspirations and dreams. We apply new thinking and ideas to create more simple, valuable and trusted experiences with technology, continuously improving the way our customers live and work. No other company offers as complete a technology product portfolio as HP. Onix Networking For the past decade, Onix Networking has specialized in solutions that help revolutionize information technology infrastructure for secure, manageable and reliable data. Technologies used in our solutions include Business Intelligence, Network Security, Enterprise Internetworking, Wireless, Voice and IP Telephony, Service Management, and others. Onix partners with industry leading IT solution providers.
 
  N-Tuition Business Solutions N-Tuition Business Solutions, based in Germany, has a number of Global Fortune 1000 companies as customers. We especially focus on supporting our customers in the organization of their IT Services Management and Customer Service Processes using best practices based standards such as ITIL. In close collaboration with our customers, we use our technical and operational know-how to implement solutions which achieve higher operational efficiency.
 
  Xerion Xerion, based in London, was created to provide professional consulting services in support of Remedy Consulting Central. Only the highest quality staff, experienced in designing and implementing Remedy solutions, are commissioned to work in support of Remedy Central assignments. Xerion's Remedy Approved Consultants are fully versed in terms of best practices and approach, and at the same time, very familiar with the pitfalls that may be posed as a direct result of the flexibility offered by the product.
 
  QMX Support Services Inc. QMX Support Services Inc. is a North American Remedy, Aeroprise and Abydos Alliance Partner. QMX specializes in reselling Remedy Products and implementing solutions that focus on Remedy Service Management, Customer Support, Crisis Response Management and Aeroprise wireless solutions. QMX consultants have more experience in implementing Remedy solutions than any other Consulting firm in the industry.