Help Us Help You
We're no Rod Tidwell (and you're no Tom Cruise) but we know a thing or two about showing you the money. We're introducing the Information Mobilization Assessment (IMA) to do just that.

It's a free program designed to help

In This Issue

you decide whether or not a mobile project is right for you. It's a no-risk, no-pressure way to see if and how much your organization can benefit from mobilization. It consists of three steps:
  1. Analyze: we conduct focus groups with key players on your team to understand your work environment, business practices, and operational issues.
  2. Define: we work with you to determine if a mobile solution will create enough value to make it worth the expense and effort. If it will, we recommend best practice mobile workflow and business processes to help you achieve your objectives.
  3. Deliver: we present our results to you and your management and give you a comprehensive document detailing our findings. Sometimes, we recommend you use Aeroprise. Other times, we don't. Either way, you get a valuable resource tailored to your environment and free expert advice.
We're offering the IMA by phone or in person to selected customers who:
  • Have mobile field technicians
  • Have a defined business problem a mobile solution might solve
  • Have an initiative underway to solve it
As you might guess, the IMA is popular and there are a limited number of openings available. If you'd like to schedule one for your team, contact us at +1(866)809-9102 or by email at information@aeroprise.com.

Everyone agrees the future of IT Service Management is wireless. Tomorrow's leaders are the ones developing their mobile IQ today. An IMA may not get you a raise or a bonus or even Renee Zellweger or that cute kid... but it will make you and your mobile project successful.

Index of Wireless Activity
IOWA celebrated its third year this quarter by rebounding from a miserable summer with a 36.8% rise. During a period when the NASDAQ gained 18.3% and the DOW gained 9.7%, Motorola's buying spree. After gobbling up Symbol, the leading provider of bar-code scanning solutions, in September, the company acquired perennial wireless email bridesmaid Good Technology in November. On the heels of big revenue gains driven by its wildly popular RAZR and PEBL handsets, Motorola is tooling up for a major push into enterprise wireless.

Meanwhile, RIM, maker of the BlackBerry, returned to its old form jumping 111% in the past fourteen weeks. Why the climb? Free from patent woes that dogged it for much of last year, RIM is introducing new devices like the RAZR-esque, consumer-focused Pearl, signing up new carriers with reckless abandon, and all at a time when NTP has unleashed its fang-toothed patent attorneys on rival Palm, maker of the Treo.

Upcoming Events
How to accelerate response and resolution with your existing Help Desk
  Recorded webcast

Aeroprise and BlackBerry for IT Service Management
  Webcast
  January 11, 2007

Industry Buzz
Wireless Week: Motorola buys Good and Symbol, sheds light on enterprise strategy

TheStreet.com: Research In Motion Keeps Rocking

InformationWeek: Business Applications Squeeze Onto Mobile Devices

News of the Weird from Textually.org: Old cell phones save gorillas (well, sort of)

Tip of the Month: Let Your Fingers Do The Walking
How far do your techs travel each day going to and from a PC to find out where to go next? Farther than you think. And what could you do with the time they're wasting? No need to wonder. This tip comes from an astute customer who saved an impressive one hour per technician per day:

Give three of your most active techs pedometers. Record how far they're walking and how many issues they're addressing per day without Aeroprise. Then, over the course of a six week period, adjust your alerting parameters and business rules in the Administration Console and record the corresponding impact on distance traveled and issues addressed. For instance, test what happens when you alert on every new ticket vs. critical tickets only and also experiment by adding different fields to your mobile alerts.

After six weeks, analyze your results and combine the factors that resulted in the lowest travel time and the highest productivity. You'll have your own mobile best practices ready to implement - and you'll be amazed by the impact on productivity, response time, and customer sat scores.

Got a tip? Send it to us and if we publish it we'll send you a limited-edition Aeroprise mock turtleneck.

Trivia Question: Is Your Phone Safe?
The FCC has determined the threshold level above which radiofrequency (RF) energy emitted by cell phones may be dangerous to be 4 watts per kilogram (W/kg). How much RF energy is emitted by a typical cell phone?

(a) 0.2 W/kg    (b) 0.7 W/kg   (c) 1.6 W/kg   (d) 3.4 W/kg   (e) 7.1 W/kg

source: Federal Communications Commission
[answer in the Winter newsletter]

Summer trivia question:

How many unique mobile device models are currently on the market in China?

(a) 160   (b) 1,600   (c) 16,000   (d) 160,000   

Summer trivia answer:

There are more than (b) 1,600 models of licensed mobile handsets on the Chinese market available from more than 70 different local manufacturers. The Chinese mobile market is the largest in the world and it continues to grow at the fastest pace.

More than 85 million new handsets were sold in China in 2005, a number that is expected to grow 30-40% this year. Nokia and Motorola have the largest market shares with 30.3% and 21.4%, respectively.

Resources
Aeroprise Newsletter Archives
Aeroprise Newsletter Signup
Mobilizing Your Applications: A Primer
Aeroprise online demo
Aeroprise customer case studies
Aeroprise Partner Portal

Questions
o: +1(866)809-9102
f: +1(650)404-1185
information@aeroprise.com

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