Take the
Desk Out of Help Desk
Gulliver had
his travels. Odysseus had his odyssey. Aeroprise recently
embarked on a similarly epic journey: to take
the desk out of help desk.
Think about it. So much of the value your support
organization provides gets trapped behind the desk. It is
only liberated when you're in the field helping customers.
It's that moment of truth when you show up to slay the IT
medusa that your team adds the most value to the business.
How ludicrous is it that all these
years you've been the least prepared when the business needs
you most? Odysseus didn't sail the seas in a rowboat.
Gulliver didn't heal the Lilliputians with chewing gum. And
neither should you tolerate the wrong tools for your job any
longer.
We recently announced our
odyssey to the world at HDI
2007, the largest global gathering of support industry
professionals. If you weren't there, you missed a great event
and an opportunity to release $4,000 that was trapped in the help desk. Your loss was Holly from the
Federal Reserve Bank's gain but you still have a chance to
participate in the most exciting thing that has happened to
IT since ctl-alt-delete. Join us today and take the desk out
of help desk!
By the way, you can still take advantage of our Summer
Special. Through September 30, Aeroprise offers new customers
a 25% discount on mobility solutions for BMC Remedy and
FrontRange Solutions HEAT. Click here.
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Index of
Wireless Activity
IOWA surged
12.59% since February on the back of strong performance from
mobile and wireless stocks and industry buzz surrounding the
much-hyped iPhone, the BlackBerry 8830 World Edition, and
the $27.5 billion acquisition of Alltel.
For the period since
mid-February, IOWA stocks gained 14.9% compared with
6.75% for the tech-heavy NASDAQ and 8.39% for the Dow Jones
Industrial Average. Cellphone-chipmaker Qualcomm gained 13.7%
despite pending patent infringement lawsuits
and BlackBerry maker Research in Motion extended its
honeymoon on Wall Street, advancing another 27.4%. All of
this leads us at IOWA to one conclusion: to make
money in this market, cut the cords on that portfolio.
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New
Downloads
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Industry Buzz
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Tip of the
Month: Broadcast Alerts
Whether for
disaster recovery or staff meeting announcements,
broadcasting alerts to users connects you and your mobile
employees. If you're not already, start using your Aeroprise
Alerting Engine to communicate the right message to the
right people at the right time. Here's
how:
From your Aeroprise
Administration or Personalization Console click 'Create
Alert.' Select the trigger conditions, fields and values you
need. The options you'll see are based on the applications
you have mobilized. For instance, select a date/time field
in your trouble ticketing application to view a calendar or
an asset type field in your network monitoring application
to view a pick list of servers and routers. When your alert
criteria are met, your users' mobile devices will receive
actionable alerts. To broadcast a one-time alert select 'Send
Text Message,' check the groups and users you need, type
your message, and click 'Send.'
A
government law enforcement agency recently reported using
broadcast alerts to notify field techs about a virus attack.
In the past, malware propagated quickly and took down the
corporate network. Now, within minutes, key servers were
patched and the threat was contained thanks to two-way
actionable alerts. For this agency, reducing network downtime
can save lives. What will real-time alerts save you?
Got a tip? Send it to us and if we publish it
we'll give you a limited-edition Aeroprise mock turtleneck.
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Trivia
Question: What Is Your Phone Really Worth?
According to a new survey conducted by UK-based Carphone
Warehouse, what percentage of respondents said they wouldn't
give up their mobile phone for a £1 million ($2 million)?
Last quarter's trivia question:
How many mobile phones were shipped worldwide
in 2006?
(a) 255
million (b) 1.02
billion (c) 1.97
billion (d) 3.23 billion
Last quarter's trivia answer:
(b) 1.02 billion mobile phones
were shipped worldwide in 2006, according to research firm
IDC. That represented an increase of 22.5 percent from 2005's
833 million phones. A record 295 million devices were sold in
the fourth quarter of last year and phone sales in emerging
markets was the main driver, accounting for more than half of
all shipments.
We are seeing the
toll, however, on both the No. 1 and No. 2 players, Nokia and
Motorola, as handsets from lesser-known manufacturers like
HTC and LG flood the global market. The good news for you is
that the average price of a handset continues to fall as
competition increases.
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