|
Volume 3, Issue 3
Dude, Where's My Carrier? In 2000, Ashton Kutcher didn't know that his B movie would describe the state of the US wireless industry in 2005. But to the nearly 14.5 million customers of Nextel and 22 million customers of AT&T Wireless it does. Dude, who do I pay now? Dude, did my SLA change? Dude, will my rates increase? Dude, who's going to sponsor NASCAR?
In 2005, five (soon to be four) carriers dominate the US wireless market (see figure 1 below). According to the Telecommunications Industry Association (TIA), total U.S. spending on wireless communications will grow by 9.3 percent in 2005 to a total of $158.6 billion. By 2008, that number
2 Sprint Nextel merger pending. 3 From February 2005 Consumer Reports survey of 39,000 US wireless subscribers. Aeroprise Index Of Wireless Activity IOWA ended March down 2.16% at 167.4 on light wireless-related headlines despite this month's CTIA show in New Orleans. The slowdown is partly cyclical and it is partly attributable to weakness in the Dow Jones and NASDAQ indices. But don't mistake IOWA's slide for declining interest in wireless services. Spending continues to increase as the major carriers expand efforts to repurpose voice resources around devices with PDA functionality and data applications. Upcoming Events Aeroprise Webcast April 7, 2005: Best Practices for Mobilizing Service Management Applications. All registered attendees will be eligible for a FREE BlackBerry. Click here to register. Meet Aeroprise at BlackBerry's Wireless Enterprise Symposium 2005 Orlando World Center Orlando, FL April 19-21, 2005 Europe's largest service management event: The Helpdesk & IT Support Show Olympia Exhibition Centre London, England April 26-28, 2005 In The News Aeroprise Announces Largest Number of Mobile Service Management Deployments Aeroprise Joins Mobile Enterprise Alliance and International BlackBerry User Group Tip of the Month: No More Interruptions Your pager beeped and buzzed constantly. Wouldn't it be great if there was software smart enough to know when you're around and whether or not it's ok to interrupt you? There is. Build schedule-based rules and alerts in Aeroprise. Here's how: from the Administration Console or Personalization Console select 'Ticket Rules' or 'Actionable Alerts' - the former for pull-based information, the latter for push-based. Add 'datetime' fields to your rule or alert that specify what you want when you want it. For example, "send me everything in my queue from 9am to 5pm Monday through Friday but only send me urgent tickets after hours." Call us if you'd like help using this feature or sign your users up for Aeroprise Basic Training for a complete list of ways they can get more out of your mobile solution. Trivia Question: Everyone's Doing It... Question: According to a recent survey of 600 wireless decision-makers in the United States, what percentage of respondents currently use wireless data somewhere in their company? (a) 2% (b) 15% (c) 40% (d) 72% (e) 91% source: In-Stat [answer in next month's newsletter] Last month's question: The recently-released Motorola RAZR phone weighs 3.35 ounces. What did the first cell phone (used in New York City in 1973) weigh? (a) 30 ounces (b) 45 ounces (c) 60 ounces (d) 100 pounds Last month's answer: The first cell phone, invented by Martin Cooper in 1973, weighed (a) 30 ounces. It took another ten years before cellular phones (as opposed to car phones) were available commercially. In 1983, Motorola introduced the 16-ounce "DynaTac" for $3,500 per device. Remember that the next time you complain about your phone! Resources Aeroprise Newsletter Archives Aeroprise Newsletter Signup Mobilizing Your Applications: A Primer Aeroprise online demo Aeroprise customer case studies Aeroprise Partner Portal Questions o: +1(866)809-9102 f: +1(650)404-1185 information@aeroprise.com If you'd prefer not to receive future Aeroprise updates please click here. We never share subscriber information with anyone. |
