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News
Aeroprise Showcases Latest Mobile Service Management
Solutions
at HDI 2007
April 30, 2007 - Las Vegas, NV - Aeroprise, Inc., the world’s most-deployed ITSM mobility solution (www.aeroprise.com), will showcase its leading-edge products at the HDI Annual Conference & Expo, the premier event for the service and support industry. Aeroprise will join nearly 100 companies that will exhibit at HDI 2007, which will be held at Mandalay Bay in Las Vegas, Nev., April 30 – May 3, 2007. |
Unwiring Service Management: Podcast with Aeroprise's CEO
February 21, 2007 - Mountain View, Calif. - Global companies have spent over $25 billion on enterprise applications to improve employee productivity. However, employees spend increasing amounts of time away from their desks, and the benefits derived from these investments are lost. This phenomenon of mobile employees and desk-bound tools causes a "problem resolution" gap. In service management contexts, this gap causes missed service expectations, poor response times, endless backlogs, expense "leaks," and dissatisfied customers. Since IT applications are growing and becoming increasingly complex, this gap is widening and its impact on business performance is increasing. |
Aeroprise Extends FrontRange HEAT to Mobile Devices
December 7, 2006 - Mountain View, Calif. - Service Management applications like HEAT are essential for managing IT Help Desk and Field Service operations where employees are often out fixing problems. Aeroprise enables service and support technicians to easily use HEAT wherever they go via their BlackBerry, Windows Mobile, Treo, or cell phone |
BMC Customers Vote Aeroprise #1 for Third Straight Year
October 5, 2006 - San Francisco, CA - Move over New England Patriots, USC Trojans, and LA Lakers. It’s Aeroprise that has accomplished the coveted “Three-peat”. Aeroprise announced today they have again been voted the top 3rd -party application for BMC Remedy products from among a growing field of competitors. |
Aeroprise Launches Award-Winning Products in Spain
April 6, 2006 - Madrid, Spain - REM Solutions, a leading provider of IT Service Management Solutions in Spain, today announced its incorporation into the reseller program of Aeroprise, a leading provider of Mobile Service Management solutions. Under the partnership, REM Solutions will bring Aeroprise’s award-winning suite of Mobile Service Management products to the Spanish market. |
Aeroprise Wins 2005 Mobile Impact Award
November 29, 2005 - Mountain View, CA - A sprawling campus with over 100 buildings is usually an IT help desk nightmare, but Peterson Air Force base is leveraging mobile middleware from Aeroprise to streamline case management and improve operational efficiency. As a result, the Mobile Enterprise Alliance (MEA) has named Aeroprise a 2005 Mobile Impact Award winner. The U.S. Air Force leverages Aeroprise's out-of-the-box technology to rapidly implement sophisticated mobile solutions automatically individualized for each user through the Aeroprise self-learning Personalization Engine... |
Aeroprise Awarded "Product of the Year" at Worldwide 2005 BMC Remedy User Group
July 28, 2005 - Mountain View, CA. - Aeroprise, Inc., a leading provider of Mobile Service Management solutions, today announced it was awarded "2005 3rd Party Product of the Year" by customers of BMC Software (NYSE: BMC) at their annual User Group Conference in San Jose. The company also received the 2004 "Product of the Year" award at last year's BMC Remedy User Conference. This marks the first time the same company has received the honor in consecutive years. |
Aeroprise announces full-featured Smart Client for BlackBerry Handhelds
July 13, 2005 - San Jose, Calif. Aeroprise, Inc., a leading provider of Mobile Service Management solutions, today announced the release of its smart client for BlackBerry handhelds. This client is a key component of its Mobile Service Management product suite that includes the mobile application gateway, alerting engine, personalization and administration consoles and automatic device optimization module. It provides end-users with seamless online and offline interaction with business critical data from backend Service Management applications. |
Aeroprise Wins First Prize at Mobile Showcase 2005.
May 19, 2005 - Mountain View, Calif. Aeroprise, Inc., a leading provider of enterprise mobility solutions for Service Management organizations, today announced that it has been awarded first prize at Mobile Showcase 2005. |
Aeroprise to Showcase Award Winning Mobile Service Management Product Suite at 16th Annual HDI Conference and EXPO.
March 3, 2005 - Mountain View, Calif. Aeroprise, Inc., a leading provider of enterprise mobility solutions, will showcase its award winning Mobile Service Management product suite at HDI 2005: the 16th Annual HDI Conference & Expo, the premier event for the service and support industry. The event will be held at The Venetian Resort in Las Vegas, March 6 - 10, 2005. |
Aeroprise joins the Mobile Enterprise Alliance (MEA) and International BlackBerry User Group (IBBUG).
March 1, 2005 - Mountain View, Calif. - Aeroprise, Inc., a leading provider of enterprise mobility solutions for Service Management organizations, today announced that it has joined more than 800 of the world's foremost IT vendors, service providers and systems integrators, including leading companies such as Citrix Systems, Fiberlink, Inmarsat, Intel, Intellisync, and Telefonica - as the Mobile Enterprise Alliance's latest vendor member. |
Aeroprise recognized by Red Herring magazine, Silicon Valley Bank and MIT for market leadership and product innovation.
November 30, 2004 - Mountain View, Calif. - Aeroprise, Inc., a leading provider of enterprise mobility solutions for Service Management organizations, today announced the receipt of three industry honors. The honors come as the pace of adoption of enterprise mobile data solutions continues to accelerate as businesses benefit from cost savings realized by extending critical applications to mobile devices. |
Aeroprise co-founder awarded
By Keith Shaw
November, 2004 - MIT recently awarded Anand Chandrasekaran, co-founder and director of Aeroprise Inc. (DEMOmobile '03), as one of the 12 innovations of the year. Chandrasekaran was one of the winners in the InfoTech category of the 2004 Global Indus Technovators Awards, which honors "significant contributions by young innovators and entrepreneurs of South Asian descent working on cutting-edge technology with far-reaching applications." |
Getting Personal
By Teresa von Fuchs
November, 2004 - Aeroprise didn't intend to revolutionize how the industry thinks about mobile applications. Its key product was Dan Turchin's graduate project at the Stanford School of Engineering, and it was built for desktop applications. But with a little help from his friends, Turchin soon realized he was onto something new. |
Taking It to the RIM
By Teresa von Fuchs
September, 2004 - Mountain View, Calif.-based Aeroprise wants to eliminate the problem resolution gap, the issue that occurs when applications that field workers rely on exist on their desktops but not in the field. Aeroprise offers pre-packaged adapters that integrate with products from service management providers such as BMC Software and FrontRange Solutions to bring these applications to handhelds like BlackBerry. Aeroprise's products align with RIM's model, combining push and pull to support real-time, offline and sporadically connected mobile devices. While the Aeroprise Personalization Console enables end users to select only key elements of their desktop applications to port to a handheld. |
Taking business apps on the road . . .
and accessing them wirelessly
By John Cox, Senior Editor
August 23, 2004 - Mobile middleware from Aeroprise is proving a healthy solution for the Fred Hutchinson Cancer Research Center in Seattle, which needed to give help desk and tech support staff wireless access to the Remedy trouble-ticket system it has long used for reporting PC problems, network faults and application glitches. While a helpful tool, Remedy had been anchored to IT desktops, which caused problems.
That meant a team of about 20 technicians had to trek back and forth across a seven-building campus to deal with support calls. As a result, doctors and staff complained of long waits. By late 2003, those users were close to revolt, says Bruce Steinberg, Remedy administrator at Fred Hutchinson. |
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MOUNTAIN VIEW, CA - August 19, 2004 - Aeroprise, Inc., a leading provider of mobile workflow management solutions, today announced that its product suite was voted "3rd Party Product of the Year" by customers of Remedy, a BMC Software (NYSE: BMC) business unit. The company received the award at the annual Remedy User Conference last month in Washington, DC. |
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MOUNTAIN VIEW, CA - June 22, 2004 - Aeroprise, Inc., a leading provider of mobile workflow management solutions, today announced that its product suite solves key problems that have prevented widespread adoption of mobile tools in the healthcare industry. The company also announced customer wins in the healthcare and life sciences market segment - Nemours and Fred Hutchinson Cancer Research Center - as testimony to the industry's support of its end-user personalization and application adapter-based approach to mobility. |
BlackBerry Gains Aeroprise App
By Susan Rush,
news@2 direct
March 11, 2004 Looking to pump up wireless proliferation in the enterprise sector, Research In Motion has joined forces with Aeroprise to provide "true mobility" solutions via BlackBerry devices for IT service technicians. |
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MOUNTAIN VIEW, CA - March 09, 2004 - Aeroprise, Inc. and Research In Motion (Nasdaq: RIMM; TSX: RIM) today announced that users of BlackBerry Wireless Handhelds now have the power of Aeroprise Mobile Workflow Management for Service Management applications. Enterprises spend millions annually on applications to support and extend critical IT infrastructure, yet they are underutilized because they can only be accessed from desktops. |
Aeroprise focuses on mobile workflow management and
finds a ready market
By Tony Rizzo
10 February 2004 "Recent research is leading us toward a number of very focused mobile players which, rather than developing more-generic middleware approaches, are finding it more viable to target narrow market segments. We like companies that take this approach, as we believe that 'focus' is a key component to long-term success (subscription required)." |
The Old College Try: Dartmouth's WLAN earns an A+
for improving service to students and faculty
By Eric M Zeman
February 2004 "Sometimes old age is mistakenly associated with being outdated, behind-the-times or ineffectual. My 73-year-old grandmother, who surfs the Web and sends me her digital photos, would heartily disagree. She monitors her stocks and zips off e-mails to the family from all over the world with the help of her laptop. If anything, she's embraced the digital age and changed with the times. Founded in Hanover, N.H., in 1769, Dartmouth College, one of the most prestigious educational institutions in the country, is definitely venerable. Like my grandmother, Dartmouth has also accepted the digital age with a wireless deployment." |
Aeroprise Approach Has Enterprise Momentum
'Inside the Wave' Newsletter
January 2004 According to Julian Hewett, Chief Analyst at Ovum Research, "2004 will be a defining year for wireless data." Data has accounted for a growing percentage of average revenue per user (ARPU) since 2002 but Hewett expects that rate of change to increase in 2004. |
University of Michigan Improves Efficiencies with Remedy and Aeroprise
January 2004 "In the first week and a half after receiving the Aeroprise product, Shurmur had integrated it with the trouble tracking, inventory, project tracking and cable assignment applications. With Aeroprise, customers can go mobile with a much lower cost and a much faster pace that most customers expect." |
The Wireless Helpdesk
Aeroprise's mobile workflow solution allows techs to respond
to support calls as they come in
by Steve Taylor
January 2004 There is an old saying that's frequently applied to technology: "The cobbler's children have no shoes." Like the cobbler, the IT Department often spend so much time tending to the needs of the end user that they don't pay enough attention to their own tools and processes. One area where this seems particularly true is in technical support. |
Ivy League IT
by Steve Taylor
January 2004 With its 100 percent wireless implementation around campus, the IT Department at Dartmouth College in New Hampshire prides itself on being ahead of the curve. But, like IT administrators everywhere, Bob Johnson, the Director of Network Services and Telecommunications, was looking for a way of closing support calls faster. "We were trying to optimize the work of the technicians in the field. We needed to be able to squeeze every drop of effort from the existing head count.". |
Aeroprise Eases Wireless AppDev for Developers
By Vance McCarthy, Integration Developer News
December 5, 2003 A small Silicon Valley software firm may have "cracked the code" for developers when it comes to wireless appdev and integration. The key, say execs from Aeroprise, is simple: Don't rewrite the enterprise app for the device. Instead, bring the device to the app
Engineers at Aeroprise in Mountain View, Calif., have devised a wireless application deployment and integration platform (called the "Mobile Workflow Management" platform), that provides devs an end-to-end infrastructure for building and distributing wireless apps. Mobile Workflow Management (MWM) also uses a web-driven way to customize end user mobile GUIs to drive down cost and complexity. |
'Most Wired' Dartmouth Dials Into WLANs
By Brad Smith, IP Editor, Wireless Week
November 15, 2003 Robert Johnson, the associate director of telecommunications at Dartmouth College, knows first hand how difficult it is to get field technicians to fill out paper forms showing the IT problems they've resolved every day.
"Getting techs to actually write down and remember what they did is hard enough, but at the end of the day, it is impossible," Johnson says. "My inventory was always out of whack" because it was seldom updated. |
| Aeroprise CEO invited to speak at CTIA Wireless Roundtable, organized by Openwave Systems
MOUNTAIN VIEW, CA - October 22, 2003 - Dan Turchin, Aeroprise's CEO, has been invited to present at the panel - "For Work and Play - What Applications are Driving Use Today-Is it FACT or FICTION that wireless data is working today?", organized and moderated by Openwave Systems (Nasdaq: OPWV) in conjunction with CTIA Wireless IT 2003. The panel addressed questions like: What types of applications are best suited for mobile phones today? What types should stay within the PC environment? What are the working channels for operators to get qualified content to build out their data services? Are users more willing now to pay for services? Which ones? How are operators and manufacturers addressing usability?
If you are a member of the press or an analyst and would like to learn more, visit the Aeroprise Press Page. |
Demomobile Notebook
By John Cox, Senior Editor
September 22, 2003 Plenty of the 38 companies invited to Demomobile (a show organized by IDG Executive Forums, a part of Network World) this year actually do come from California. But the point is that creating ideas and translating of them into workable software and hardware is something like a universal human instinct. |
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