Mobile Approvals User Guide

This document describes how to download, install, operate, troubleshoot and uninstall the Mobile Approvals demo application on the BlackBerry:

Table of Contents Download and Install Launch Aeroprise Download Requests View and Respond Search Approval Requests Who’s On? Uninstall Troubleshoot

Download and Install Aeroprise Demo

1. Register for an Aeroprise demo app here
2. Open the download link you received from Aeroprise via email
   
   
3. Click Download
   
4. The Aeroprise demo app installation will take a few minutes, depending on your network connectivity.

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Launch the Aeroprise Demo

1. After the download, the Aeroprise icon will automatically be placed in the Downloads folder. (You can move Aeroprise to the Home Screen by right-clicking the icon.)
2. Open the Aeroprise demo app
   
   
3. The first time you launch the Aeroprise demo app, you will see the Settings screen
4. In the Aeroprise Server URL field, enter: http://69.27.178.157/cgi-bin/awg/
   
5. Press the Menu key
6. Click Main Menu
   

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Download Approval Requests

1. On the Aeroprise screen, click the Records button
   
2. The BMC Remedy approval requests will download in a few minutes depending on network connectivity. Two bars of coverage must be available for the download to commence. Do not press any buttons on the BlackBerry device while it is downloading.
   
3. When the download is complete, you’ll see a list of BMC Remedy approval requests.
   

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View and Modify Approval Requests

1. To open an approval request, click the Menu key. You can open approval requests in either Read-Only or Modify mode.
2. To view a request without making any changes, click Read-Only. Read-Only mode opens records faster and is not firing active links. Use Read-Only when data updates are not required.
   
3. To modify or respond to an approval request, select Modify
   
4. To change a value in the request, scroll to the field you want to alter and press the Menu key
5. Click Change Option
   
6. Enter new values or select an item from the menu
   
7. Press the Menu key
8. Click Update to save changes to BMC Remedy
   

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Search Approval Requests

1. On the Aeroprise screen, click the Search button
   
   
2. Enter the fields and values for your search.
   
3. Press the Menu key
4. Click Search Downloaded to search local information on your BlackBerry or Search Server to search the BMC Remedy database
   

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Who's On

Who’s On? is a report displaying all users in your work group who are currently connected to BMC Remedy from a mobile device.

1. On the Aeroprise screen, press the Menu key
2. Click Who’s On?
   
3. To call or email people in the Who’s On? report, click the phone number or email address you want to contact
4. Press the Menu key
5. Click either Email or Call
   

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Uninstall Aeroprise Demo

1. On the Home screen, click the Options icon
2. Click Advanced Options > Applications > Aeroprise
3. Press the Menu mey
4. Click Delete
5. Restart the BlackBerry device

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Troubleshoot

If you can't see any approvals, you can easily refresh the list:

1. On the Aeroprise screen, click the Logout button
2. Click Clear All Data
3. Select Yes to continue
4. Ticket List will refresh in a few minutes

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